Catch My Holidays – Celebrate Life with Travel, Fun & Care!
At Catch My Holidays, we truly value your trust and understand that sometimes travel plans may change unexpectedly. Our refund policy is designed to be fair, transparent, and elder-friendly, while also maintaining our commitments with hotels, airlines, and service partners.
If you wish to cancel your booking, please send a written request to your assigned Relationship Manager or email us at support@catchmyholidays.com.
Cancellation charges will apply as per the below schedule (calculated from the date of travel):
| Cancellation Period | Charges Applicable |
|---|---|
| 45 days or more before travel | ₹5,000 per person (processing fee) |
| 30–44 days before travel | 25% of the total package cost |
| 15–29 days before travel | 50% of the total package cost |
| 07–14 days before travel | 75% of the total package cost |
| Less than 7 days before travel or No Show | 100% of total package cost (Non-Refundable) |
Refunds will be processed within 15 working days after receiving the cancellation request.
In rare cases where a tour or service is cancelled by Catch My Holidays due to operational reasons, low participation, government restrictions, or unforeseen events:
Flight tickets, train tickets, visa fees, and insurance are non-refundable once issued. Any refund for such services will strictly depend on the airline or supplier’s policy.
Refunds will be processed only to the original payment method (bank account, UPI, credit card, etc.).
Processing timelines:
If payment was made through an agent or third party, the refund will be routed through the same channel.
For registered Catch My Holidays Members (Silver, Gold, Platinum):
Date changes, name corrections, or itinerary modifications will attract a nominal service charge plus any applicable supplier fee. All amendments are subject to availability and partner approval.
Catch My Holidays will not be responsible for refunds or compensation in case of delays or cancellations due to:
However, we will make every effort to reschedule or offer a travel credit for future use.